Privacy policy

Section 1 – What Do We Do With Your Data?

When you purchase something from our store, we collect the personal information you provide, such as your name, address, and email address, as part of the buying and selling process. When you browse our store, we automatically receive your computer's Internet Protocol (IP) address to help us understand your browser and operating system. Email marketing (if applicable): With your explicit consent, we may send you emails about our store, new products, and updates. You may opt out at any time.

Section 2 – Consent

How do I give consent? When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or return a purchase, you consent to our collecting and using that information for that specific purpose only. If we request your personal information for another purpose, such as marketing, we will ask for your explicit consent or provide you with an opportunity to decline.

How can I withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information at any time by contacting us at support@angellondon.com.

Section 3 – Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

Section 4 – Shopify

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and general application on secure servers protected by industry-standard safeguards.

Payment — If you choose a direct payment gateway to complete your purchase, your payment data is processed securely in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is retained only as long as necessary to complete your purchase and fulfill legal or accounting obligations.

Section 5 – Third-Party Services

In general, third-party providers used by Angel London will only collect, use, and disclose your information as necessary to perform the services they provide to us. Certain providers, such as payment gateways and shipping partners, have their own privacy policies. We encourage you to review those policies to understand how your personal information is handled. Some providers may operate in jurisdictions different from yours, meaning your data may be subject to the laws of those jurisdictions. Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

Links — Our website may contain links to external websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.

Google Analytics — We use Google Analytics to analyze website traffic and user behavior in order to improve our services and website performance.

Section 6 – Security

We take reasonable technical and organizational precautions to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the Internet is 100% secure, we follow industry best practices to safeguard your data.

Section 7 – Cookies

We use cookies and similar technologies to operate and improve our website, remember preferences, and analyze usage. You can configure your cookie preferences through your browser settings or our cookie banner. Disabling cookies may affect certain website functionalities.

Section 8 – Your Privacy Rights

Because we process your personal data as a UK-based business, your privacy rights are governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the circumstances, you may have the following rights regarding your personal data:

Right to be informed: You have the right to know how and why we collect, use, and store your personal data, as set out in this Privacy Policy. Right of access: You may request a copy of the personal data we hold about you. Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. Right to erasure ("right to be forgotten"): You may request that we delete your personal data, subject to certain legal exceptions. Right to restrict processing: You may request that we limit how we use your personal data in certain circumstances. Right to data portability: You may request that we provide your personal data to you, or transfer it directly to another organisation, in a structured, commonly used, machine-readable format. Right to object: You may object to our processing of your personal data, including for direct marketing purposes. If you object to marketing, we will stop processing your data for that purpose. Rights related to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces a legal or similarly significant effect on you.

To exercise any of these rights, please contact us at support@angellondon.com. We will respond within one month, as required by UK data protection law. In some cases, this period may be extended by a further two months where the request is complex or numerous; we will let you know if this applies and explain why.

Right to complain: If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue directly. You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues, at www.ico.org.uk or by calling 0303 123 1113.

Section 9 – Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on this page. If Angel London is acquired or merged with another company, your information may be transferred to the new entity to continue providing services.

Contact

For any privacy-related questions, please contact us at:

Email: support@angellondon.com

Phone: +44 7882 753858

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) Saturday & Sunday: 10:00 AM – 3:00 PM (GMT)

Angel London — TECHFRY LTD Company Number: 16752404 21 Barton Avenue, Blackpool, England, FY1 6AP